Frequently Asked Questions

If you can’t find your answer here. Please don’t hesitate to contact us via our general enquiries form

  • Credit Card (Visa, Mastercard, American Express & Australian Bankcard)
  • Direct Deposit (Australian Customers Only)
  • PayPal
  • Afterpay

Delivery is FREE to most locations in Australia. However, please note that we may not be able to deliver to remote locations due to courier restraints or charge an additional fee to engage another courier service for remote delivery.

Sorry, we DO NOT ship items out of Australia.

Yes, pick up may be arranged at our showroom in Epping, Melbourne, Victoria.

Yes, we do allow the general public to visit our showroom by appointment only. Please contact us to organise a viewing time.

The SSL protocol in use on this site is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential.

Please contact us and we will contact the courier company for you and ascertain the location of the item.

Please note, we try to make sure the images on our website are as accurate as possible, however the amount of light in a room can alter the colour shade of a rug so please allow for slight colour variations.

No, unfortunately we do not.

Yes, The Online Rug Store will exchange to the value of the product purchase less our actual outbound and inbound shipping cost.

We avoid any rugs that have been made by children who have been exploited, overworked, or denied an education as a consequence of their efforts as weavers.